Terms of Service

Effective Date: 2026-05-21

1. Acceptance of Terms

By:

- Clicking “I Agree,”

- Signing up for services,

- Submitting payment, or

- Using MATRYX services

You (“Client”) affirmatively agree to these Terms of Service.

You acknowledge that this constitutes a legally binding electronic agreement equivalent to a signed written contract.

If you do not agree, you must not use our services.

2. Services

MATRYX provides AI-driven automation and communication services, including:

- Database reactivation

- Speed-to-lead messaging

- After-hours and outbound communications

- Review generation

- Abandoned cart follow-up

Services may include AI-generated and automated communications delivered via third-party systems.

3. Client Consent Certification

By using MATRYX, you explicitly certify and warrant that:

- You have obtained valid, verifiable consent (express or implied as required by law) from every contact in your database

- Each contact has agreed to receive communications of the type being sent (SMS, email, etc.)

- You maintain records of consent and can provide proof upon request

- You comply with:

- CASL (Canada)

- TCPA & CAN-SPAM (U.S., if applicable)

- GDPR (if applicable)

You further agree that:

You are solely responsible for managing opt-ins and opt-outs

MATRYX does not manage or verify consent unless explicitly agreed in writing

4. No Compliance Responsibility

MATRYX is a technology service provider only.

We:

- Do not provide legal advice

- Do not verify compliance of your campaigns

- Do not monitor your adherence to laws

All legal responsibility remains with you.

5. AI & Automated Communication Disclosure

You acknowledge that:

- Messages may be generated or sent using AI systems

- Outputs may contain errors, inaccuracies, or unintended tone

- Responses may be misinterpreted by recipients

MATRYX is not liable for any outcomes resulting from AI-generated communications.

6. Payment Terms

- Services are billed on a pay-for-performance basis or agreed pricing model

- You authorize all charges to your payment method

- All fees are non-refundable once incurred

Failure to pay may result in immediate suspension.

7. Cancellations & Refunds

- Cancel anytime

- No refunds for billed services

- Unused retainers will be refunded within 30 days

8. No Guarantees

We make no guarantees regarding:

- Conversions

- Revenue

- Deliverability

- Engagement

All services are provided “as is” and “as available.”

9. Limitation of Liability

To the fullest extent permitted by law:

MATRYX shall not be liable for:

- Indirect, incidental, or consequential damages

- Lost profits, business interruption, or reputational harm

- Legal claims arising from your campaigns or data

Maximum liability is limited to fees paid in the previous 30 days.

10. Indemnification

You agree to fully indemnify, defend, and hold harmless MATRYX from any claims, including:

- Spam complaints or regulatory fines

- Violations of CASL, TCPA, GDPR, or similar laws

- Claims from recipients of your messages

- Misuse of data

This includes legal fees and defense costs.

This clause survives termination.

11. Third-Party Platforms

We rely on third-party services (Stripe, Google, GoHighLevel, etc.).

We are not responsible for:

- Downtime

- Data loss

- Account bans

- Policy changes

12. Service Interruptions

We do not guarantee uninterrupted or error-free service.

13. Termination

We may terminate or suspend services at any time for:

- Non-payment

- Legal risk

- Abuse or misuse

14. Binding Arbitration & Dispute Resolution

Mandatory Arbitration

Any dispute, claim, or controversy arising out of these Terms shall be resolved by binding arbitration, not in court.

Arbitration Rules

Conducted in Ontario, Canada

- Governed by the Arbitration Act (Ontario)

- A single arbitrator will be used

- Waiver of Class Actions

You agree to resolve disputes individually and waive any right to:

- Class actions

- Class arbitrations

- Exceptions

MATRYX may seek:

- Injunctive relief

- Protection of intellectual property

in a court of law if necessary.

15. Governing Law

These Terms are governed by the laws of Ontario, Canada.

16. Changes to Terms

We may update these Terms at any time. Continued use = acceptance.

17. Contact

MATRYX
[email protected]
647-544-3686